TERMS & CONDITIONS
When YOUR travel arrangements with CTG L’Alianxa Travel Group, LLC are confirmed you agree to the following Terms and Conditions:
CTG L’Alianxa Travel Group, LLC (“CTG”) is a licensed Seller of Travel incorporated and located in
the State of Florida, CTG agrees to provide the Travel Participant (»YOU”) with air transportation via
either a Direct Air Carrier, or a Public Charter depending on the choice made by YOU. In addition,
CTG sells travel related products such as ground transportation services, hotel stay, tours and
excursions as well as other travel products provided by Independent Suppliers. CTG does not own,
operate, manage, control or has any interest directly or indirectly with the Direct Air Carriers, Public
Charter Operators, any or all the independent suppliers and CTG is not liable for any inadequacy in
their products or of their acts of non-compliance or omission.
YOU must provide CTG with a legible copy of all passports in the reservation within 7 days after
the reservation date. Passport information will solely be used to confirm identification and for properly
issuing travel documents to avoid error checking in at airports, hotels and other reservations. CTG
reserves the right to cancel your reservation if copies of valid passports and other travel documents,
as required, are not received.
At time of travel outside the USA, YOU are responsible to have in your possession a valid passport,
visas (if applicable), minor children travel consent affidavits and any other document as required by
the immigration and other government authorities at every destination as indicated on the travel
documents. YOU cannot travel if your Passport or Resident Card is expired or if the travel
requirements or other travel documents are not in order. You are responsible for confirming with
the United States Department of State and/or representative government agency of the country to
which you are traveling to confirm the requirements for visas and/or other requirements for admission
to your destination. CTG is not be responsible for any fees, penalties, payments or expenditures
incurred in the event such documents do not meet the requirements of those authorities and your
negligence to comply accordingly.
Deposit, Final Payment, Cancellations and Refunds:
• Initial Deposit: per person at time of booking: Adults $99 / Child $99.
• Second Deposit: 30 days after booking day: Adults $100 / Child $100.
• Third Deposit: 60 days after booking day: Adults $200/ Child $200.
• Final Payment: 60 days prior to departure.
• Changes fee: $100
• Cancellation Policy:
1. All Deposits are Non-Refundable.
2. 50% of total price is refundable 59 to 46 days prior to departure.
3. Full penalty (No Refund) 45 days prior to departure.
A $100.00 non-refundable fee will be charged by CTG for any changes, modifications and/or
revisions made to a reservation after initial deposit has been paid including without limitations the
refund and/or the cancellation policies of third-party suppliers. All changes, modifications and/or
revisions shall be submitted to CTG in writing via E-Mail to your Sales Representative.
CTG highly recommends purchasing Travel Insurance. Your travel arrangements purchased through
CTG do not include Travel Insurance. CTG’s Sales Representative will offer and quote an insurance
plan for travel protection upon request. CTG is not an insurance company and has no responsibility of
any, description of coverage, submission, payment or adjustments due to any insurance claims. Any
insurance claims that may fall under the relevant travel insurance policy must be submitted directly to
the insurance company identified in the policy you purchased.
Additional fees for baggage may apply. It is your responsibility to visit airline’s website for information
regarding their baggage policies.
For Flights on Charter passengers are allowed one carry on of 20 pounds and one checked baggage
of 50 pounds.
For Flights on LATAM Airlines passengers are allowed one carry on of 20 pounds and one checked
baggage of 50 pounds.
Baggage fees are subject to change by the airlines at any time.
Credit Card Transactions.
If for any reason, any travel service provider is unable to provide their services for which you or your
clients have contracted, your solution lies against the provider, and not against CTG. If CTG incurs
any costs, including but not limited to attorneys’ fees, to recover any payments charged back, you
agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will
settle any amounts owing to CTG via money order or cash immediately.
CTG strongly suggest that YOU reconfirm exact flight times with the carrier prior to departure. All air
travelers are required to check in at least 3 hours prior to departure time for international flights and
must report to the gate at least 45 minutes prior to flight departure time.
Responsibility and Liability:
CTG is a licensed Seller of Travel in the State of Florida, its shareholders, directors, employees,
affiliates, representatives, successors and assigns do not own or operate any service provider who
provides goods and services for your travels including without limitation, lodging facilities, airline,
vessel, motor coach, or other transportation companies, guides or guide services, local ground
operators, providers or organizers of optional excursions, food service providers, etc.
Service providers and their principals are independent contractors and are in no way affiliated to
CTG. CTG is not responsible or liable for any negligent or willful act or failure to act of any service
provider or of any third party whose services have been purchased by YOU. CTG is not responsible
for flight delays or for flight changes made by the airlines. All travel services included in your travel
package are subject to the terms and conditions and limitations of liability imposed by those travel
service providers. You understand that your legal recourse is against the specific provider and not
In no event CTG shall be responsible for any injury, loss, death, inconvenience, delay or damage to
YOU, your personal property and/or any goods and services included in your travel reservation
resulting from acts beyond its reasonable control including, without limitations, acts of God, terrorist
acts, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor
activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations,
mechanical or other failure of airplanes or other means of transportation, or for any failure of any
transportation mechanism to arrive or depart on time. It being understood that CTG shall use
reasonable efforts to assist YOU overcome unforeseen situations and acts of God, but CTG is not
responsible for any consequential loss or damage to YOU or your property.
In the event of an unforeseen situation beyond our control regarding air services, CTG reserves the
right to change aircrafts. Should your hotel accommodations be unavailable, we reserve the right to
provide YOU hotel accommodations of equal or better category. Equally, In the event of cancellation
and/or changes of Excursions or Concerts offered to YOU at no charge, YOU are not entitled to
refund and/or compensation.
Refusal of Service.
Service providers may reserve the right to refuse service to travelers at their sole discretion including
and without limitation if the traveler:
• Lacks proper documentation for the country of destination; • Has a contagious disease;
• Is under the influence of alcohol, drugs or narcotics; and/or • Manifests disruptive and/or unruly
CTG is not responsible, does not assume any liability or shall incur any cost for any of the above and
any actions or refusal by the service provider.
In the event of any disputes arising from or related to these terms and conditions shall be governed
by the laws of the State of Florida in Miami-Dade County and by the laws and resolved in the State of
Florida and in the courts of County of Miami-Dade. It is hereby agreed that the prevailing party shall
be entitled to received compensation for any legal/attorney’s fees incurred as a result of a dispute.
CTG L’ALIANXA TRAVEL GROUP, LLC is registered and licensed with the State of Florida as a
Seller of Travel with Registration # ST41004 with offices at 5439 NW 36th Street Miami Spring, FL
33166- Phone 305-403-6252.